(Last Updated: September 30, 2022)1. Our Commitment to Privacy
We do not sell or rent personally-identifying information collected during your use of our website. We advise you to only include personally-identifying information to the minimum extent necessary to use our applicable goods and services. In particular, avoid including personally-identifying information for any individuals under the age of 13 (for example, you should use a unique ID rather than a child’s name to identify the child). See Section 10 below for provisions regarding children’s information.
2. The Information We Collect
At the time you register on our site or otherwise provide information to us through our site, we may collect and store your name, email address, mailing address, phone number, company name, job title, and other personally-identifying information. The user information we collect is categorized as follows:
- Application Information — information that you provide to us through our website and through other means. Examples include your email address, mailing address, including zip code, and phone number.
- Transaction and Experience Information — information about your transactions with us, as well as information about our communications with you. Examples include your account history, requests for information, and our responses.
- Social Media Companies
- Credit Card Companies
- Payment Processor Companies
- Government Agencies
In addition, we automatically gather general statistical information about our website and visitors, such as IP addresses, browsers, pages viewed, number of visitors, goods and services purchased, etc., but in doing so we do not reference you by individual name, email address, mailing address, or telephone number. We use Google Analytics to assist us with gathering this statistical information. To learn more about Google Analytics and your choices, please visit: https://policies.google.com/technologies/partner-sites.
Preferences and options configurations in your browser determine if and how a cookie, beacon, or tracking pixel will be accepted. Most browsers are set to accept cookies by default. You can change those configurations on your computer or mobile device if you desire. By changing your preferences, you can accept all cookies, you can be notified when a cookie is sent, or you can reject all cookies. If cookies are disabled, you may be required to re-enter your information more often and certain features of our site may be unavailable. You may not decline web beacons or tracking pixels. However, they can be rendered ineffective by declining all cookies or by modifying your web browser’s settings to notify you each time a cookie is tendered, permitting you to accept or decline cookies and make web beacons and tracking pixels ineffective on an individual basis. You should be aware that getting a new computer or mobile device, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser’s cookies files may also clear certain opt-out cookies, plug-ins, or settings.
Our site does not engage in the collection of personally-identifying information from users across third-party websites or third-party online services or applications, except as specified by you when you elect to register and login to or otherwise access our site via certain third-party sites or applications, such as, for example, Google+, Facebook, Twitter, Instagram, or LinkedIn. Any interaction with a third-party site or application typically allows the third party to collect some information about you (whether through cookies, registration information or otherwise). These third parties may even track you when you do not interact with the application. If you have engaged any of these third-party service providers, their respective privacy policies will govern their tracking and collection of information. Aside from the foregoing, we do not knowingly enable other parties to collect personally-identifying information about our users’ activities over time and across different sites, applications, or services.
3. The Way We Use Information
We use your personally-identifying information to improve our marketing and promotional efforts, to statistically analyze site usage, to improve our content and goods and services offerings, and to customize our site’s content, layout, and services.
We may use your information to deliver information to you that, in some cases, is targeted to your interests, such as articles, targeted banners, new services, advertisements, and promotions. You may opt out of receiving this information by so indicating in your registration/preferences file or otherwise notifying us in writing via the applicable contact information described in Section 9 below. We may ask you to provide us voluntarily with additional information regarding your personal or business interests, experience, or requests, which we may use to customize our services for you.
We use the general statistical information that we collect about our website and visitors in the aggregate to determine how much our users use parts of our site so we can improve our site and improve the effectiveness of our marketing efforts, including by personalizing advertisements you may be shown as your browse the web. We may provide this statistical information to third parties, but when we do so we do not provide personally-identifying information without your permission.
We may use your email address, your mailing address, and phone number to contact you regarding administrative notices and communications relevant to your use of our site.
If you place a request for goods or services, we use your information to process and deliver your order. Payments for goods and services ordered from us through our site are handled by a third-party provider. This provider, as well as other providers, may collect additional information, including billing information, credit card number, expiration date, and security code, and tracking information from checks or money orders. If you obtain goods or services directly from one of our retail partners or service providers, we may exchange with the vendor personally-identifying information about you for purposes of your transaction.
We use your IP address to help diagnose problems with our server, to manage our website, and to enhance our site based on the usage pattern data we receive.
4. Third-Party Websites
We and/or our third-party service providers employ reasonable and current security methods designed to prevent unauthorized access, maintain data accuracy, and ensure correct use of information.
To use some of our services, you may be required to set up a password-protected account or profile on our website. You should not divulge your password to anyone. It is your responsibility to keep your password protected. Our personnel will never ask you for your password in an unsolicited phone call or in an unsolicited email. Remember to sign out of your account, close your browser window, and delete your temporary Internet files when you have finished your session. This helps ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place where others may have access to it.
Whenever you voluntarily disclose personal information online — for example, on message boards or blogs, through email, or in chat areas — that information can be collected and used by others.
No data transmission over the Internet or any wireless network can be guaranteed to be perfectly secure. As a result, while we try to protect your personal information, we cannot ensure or guarantee the security of any information you transmit to us, and you do so at your own risk.
6. International Users
If you reside in the European Economic Area or the United Kingdom, the following describes our legal basis for processing your personal information. We use and disclose your personal information: (a) to perform a contract we have with you, or to take steps at your request in anticipation of entering into a contract with you (for example, if you purchase goods from our website, we will need to use your personal information to process your order and to enable delivery); (b) if it is in our legitimate interests to do so (for example, to let you know about certain goods or services you may be interested in, to carry out market research, or to share your personal information with our third-party service providers to help us provide our services, sell our goods, and operate our website, to protect against fraudulent activity, and to engage in business transfers), but where those interests do not override your rights or freedoms; (c) if you have given us your consent (in which case we will tell you at the time how we intend to use your personal information); and (d) to comply with our legal obligations. If you have given us your consent to use your personal information in a particular way, you may withdraw it any time by contacting us via any of the contact information described in Section 9 below. See also the European Data Protection Laws provisions under Section 7 below.
7. European Data Protection Laws
In this Section 7, we have summarized certain rights that you may have under data protection and data privacy laws applicable in Europe (i.e., all countries of the European Union, the European Economic Area, and/or their member states, Switzerland, and the United Kingdom), if you are a data subject covered by such laws, (collectively, “European Laws”), including (a) Regulation 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation) (“GDPR”); (b) Directive 2002/58/EC concerning the processing of personal data and the protection of privacy in the electronic communications sector; and (c) applicable national implementations of (a) and (b); (d) GDPR as it forms parts of the United Kingdom domestic law by virtue of Section 3 of the European Union (Withdrawal) Act 2018; and (e) Swiss Federal Data Protection Act and its Ordinance); in each case, as may be amended, superseded or replaced. Some aspects of the European Laws are complex and not all of the details have been provided below. Therefore, you should read the European Laws and relevant guidance from the applicable regulatory authorities for a full explanation of these rights.
Your principal rights under the European Laws are: (a) the right to access; (b) the right to rectification; (c) the right to erasure; (d) the right to restrict processing; (e) the right to object to processing; (f) the right to data portability; (g) the right to complain to a supervisory authority; and (h) the right to withdraw consent.
You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.
You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of the European Laws; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defense of legal claims.
In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise, or defense of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it with your consent; for the establishment, exercise, or defense of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise, or defense of legal claims.
You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
To the extent that the legal basis for our processing of your personal data is (a) consent; or (b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used, and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
If you consider that our processing of your personal information infringes data protection laws, we hope that we can resolve any query or concern you raise with us about our use of your information. However, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the country of your habitual residence, your place of work, or the place of the alleged infringement.
To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
You may exercise any of your rights in relation to your personal data by written notice to us via any of the contact information described in Section 9 below.
8. California Residents – Your California Privacy Rights
California Civil Code Section 1798.83 permits California residents to request from us certain information regarding the disclosure of certain categories of personal information to third parties for their direct marketing purposes within the immediately preceding calendar year. A company may also comply with the law by disclosing in its privacy notice that it provides consumers a choice (opt-out or opt-in) regarding sharing personal information with third parties for those third parties’ direct marketing purposes (as we do), and information on how to exercise that choice.
If you are a California resident and you have questions about our practices with respect to sharing information with third parties for their direct marketing purposes and your ability to exercise choice, including any “opt out” rights, please send your request to us via the email address or the mailing address set forth in Section 9 below. You must put the statement “Your California Privacy Rights” in the subject field of your email or include it in your writing if you choose to write to us at the designated mailing address. You must include your name, street address, city, state, and zip code. We are not responsible for notices that are not labeled or sent properly, or do not have complete information.
If you are a California resident under the age of 18, and a registered user of our website, California Business and Professions Code Section 22581 permits you to request and obtain removal of content that you have publicly posted. To make such a request, please send an email with a detailed description of the specific content to us via the email address set forth in Section 9 below. Please be aware that such a request does not ensure complete or comprehensive removal of the content or information that you have posted and there may be circumstances in which the law does not require or allow removal even if requested.
To the extent the California Consumer Privacy Act, as amended by the California Privacy Rights Act, (California Civil Code Section 1798.100) is applicable to our collection of information that identifies or relates to you or your household, you may have a number of important rights free of charge. In summary, those rights include: (a) the right to know the categories of personal information to be collected and the purposes for which the information will be used (see Sections 2 and 3 above); (b) the right to know the categories of personal information that were actually collected in the preceding 12 months and sold or disclosed for business purposes in the preceding 12 months (see Sections 2 and 3 above); (c) the right to require us to respond to verifiable requests with disclosures about our collection, sale, or disclosure of your personal information (such requests may be made by contacting us as described in Section 9 below); (d) the right to access a copy of the specific pieces of personal information that we have collected about you and to have your personal information transferred to a third party to the extent technically feasible (see Section 9 below); (e) the right to request that we correct or delete, and request any third-party service providers to correct or delete, any personal information collected about you (see Section 9 below); (f) the right to opt out of the sale or sharing of your personal information to third parties; (g) the right to opt out of behavioral profiling and automated decision-making; and (h) the right to prevent us from using your sensitive personal information.
9. How You Can Access, Update, Correct, or Delete Your Information
You may access the information that we collect online and maintain through normal updating methods. To access, update, correct, or delete this information, you may contact us by email at [email protected], by our website at https://simplesolutions.org, by phone at (877) 382-7537, or by mail at 24755 Highpoint Road, Beachwood, Ohio 44122, United States of America. Your account can be deleted or deactivated, but doing so will result in your not being able to access certain services. During the normal course of doing business, we will continue to share your information among our business units, our affiliates, and unaffiliated third parties as necessary in order to service your accounts and fill any orders you place with us.
10. Children Under 13
11. Changes to Our Policy
12. Your Consent